Knowledge Management

Acquire

Aids in the creation of knowldge bases that build rules and user interfaces, link objects, resolve conflicts, etc. [Learn more]

Active Intelligence Engine

Information access platform that delivers enterprise search, business intelligence, data warehousing, process automation and analytics. [Learn more]

ActiveNet

Enables employees throughout the organization to share information and connect with one another on key topics. [Learn more]

Advisor

Advisor is the leading solution for optimization of complex customer service processes using guided diagnostics & troubleshooting based on artificial intelligence. The solution will guide the user to a solution using the most efficient strategy with the lowest cost. We provide online tools for contact center agents & offline tools for field engineers. It can import data from external systems & analyze it to automa... [Learn more]

Advisor

Advisor is the leading solution for optimization of complex customer service processes using guided diagnostics & troubleshooting based on artificial intelligence. The solution will guide the user to a solution using the most efficient strategy with the lowest cost. We provide online tools for contact center agents & offline tools for field engineers. It can import data from external systems & analyze it to automa... [Learn more]