Customer Experience

Confirmit

Confirmit provides a scalable end-to-end platform which enables users to create, deploy, manage, and analyze the results of research projects and feedback programs ranging from a few hundred to millions of respondents. Market Research agencies benefit from the comprehensive platform that incorporates a range of data collection modes and full panel management capabilities to standardize their processes and yield lo... [Learn more]

Enterprise Feedback Management

Fully engage your customers and employees, manage feedback across the enterprise - use predictive technology to increase loyalty. [Learn more]

Everest - Customer Focused Quality

Everest is used by leading companies around the world to manage customer feedback, requests, complaints and internal/supplier corrective actions. Everest is flexible and used across many industries to increase customer loyalty and improve quality. Built-in workflows, due date tracking and automatic reminders ensure that every concern is handled in a timely and efficient manner. Reports and charts can be generat... [Learn more]

KANA Express Customer Experience Management Software

KANA Express is a complete customer service software solution delivered in the cloud so medium sized businesses can focus on customer service without worrying about maintaining information systems. - Provide customers a 24 / 7 self service portal with an integrated knowledge base - Chat with customers & shoppers on your website - Efficiently manage inquiries by email, phone, fax or service counter - Deliver consis... [Learn more]

Online Customer Community Software

Since 2002, Socious has provided enterprise online customer community software to mid-sized and large businesses and membership organizations. The Socious platform helps marketers create brand advocates and improve sales close rates, customer support executives drive peer-to-peer support and proactive customer service, and product managers create more profitable products using better market data. Socious best fits... [Learn more]