Customer Experience

Attensity Respond

More effectively listen and respond to customer communications, direct via your email channel, or indirect, via forum posts or tweets. [Learn more]

Blue/Surveys by eXplorance

Blue/Surveys is the most sophisticated enterprise based online customer survey software on the market. Quickly create customer surveys for your organization & modify them as you need to. Create alerts to ensure that future occurrences are dealt with accordingly. Blue/Surveys is also fully supported for mobile devices to allow you to stay on top of a customer issue even while you are away from your desk. Sign ... [Learn more]

Cicero XM

Cicero XM delivers a unified desktop solution for enterprise contact center and back office employees. Leverages existing IT investments Cicero XM integrates applications, automates workflow, guides the employee (presentation, scripts, etc.) and provides control and adaptability in a Smart Desktop. [Learn more]

Cincom Synchrony

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. It leverages the insight you have about each customer in the context of each interaction to deliver optimal customer experiences and organizational outcomes. Synchrony brings your CEM strategy to life in a realistic, operational model that grows your business while improving operational results. [Learn more]

Clarabridge Enterprise

Clarabridge is the leading provider of sentiment and text analytics software for customer experience management. Clarabridge provides Global 1000 enterprises with the ability to automatically collect, classify, apply sentiment analysis, and report on text-based verbatims found in voice of the customer feedback channels. The result is improved marketing, product/service offerings, operations and customer service. C... [Learn more]